- Privacy Policy – Confidential information, such as the name on the credit card, card number, expiration date, or other information about you that is obtain in connection with providing a service, is not collected nor stored on this website.
- Cancellation — The client will need provide Grand Trails Safety a 24-hour notice of all training that needs to be canceled. Trainings that are canceled after the 24 hours window will be charged a 50% cancellation fee. This cancellation fee is 50% of the total fees charged for the class that is being canceled based on the agreed estimate.
- Insufficient Enrollment – We reserve the right to cancel classes due to insufficient enrollment. In the unlikely event, we will make every attempt to contact you. Enrollees in these courses will be given the option to reschedule or receive a full refund.
- No shows and refunds – The client will provide Grand Trails Safety a headcount of students that will be attending training 48 hours prior to the training start time. For students that are no-shows to the training, the client will be charged a 50% no-show fee. The students’ no-show fee can be reapplied to a later training date. The client will receive 100% refund of fees if the client notifies Grand Trails Safety 24 hours or more prior to the start of training, that training needs to be canceled. The client will be billed 50% of training fees if the client notifies us less than 23 hours before the start of training.
- Rescheduling/Transfers – The client may reschedule/transfer if you provide Grand Trails Safety with the dates of the requested reschedule/transfers and submit to Grand Trails Safety 24 hours before the start of training. The reschedule/transfer must be completed within 30 days from the original training date, and a reschedule/transferring fee of $25.00 per student is charged.
- Absence/Tardiness – That student that miss more than 10% of the class time without prior approval will be dropped from the course and no refund will be issued.
- Fees/Interest – $35.00 fee for all returned checks/debt charges. 24% APR will be charged for all invoices not paid in full within 30 days of the invoicing date.
